To access your website via FTP you can use the details below, we recommend using a client such as Filezilla, configuration guidelines can be found here.

  • Server/Host:
    • Cpanel 1 -
    • Cpanel 2 -
    • Often a DNS record is created so you can use '' and you'll connect to the correct server
  • Username: Your cpanel login
  • Password: Your cpanel password
  • FTP Protocol: FTP (File Transfer Protocol)
  • Encryption: Explicit FTP over TLS

If you don't know which server your website is on or have forgotten your login details please contact us via email (we can't give out passwords over the phone).