Welcome
Login
Sign up
Home
Solutions
Enter your search term here...
Search
New support ticket
Check ticket status
0117 933 0573
Knowledge base
SpiderGroup
Data Protection
3
SpiderGroup and GDPR
Privacy Policy
Terms and Conditions
SpiderTech Support
8
Support Response times
Coronavirus (COVID 19)
Opening hours
Out of hours support
System Status
See all 8 articles
Office 365
Email
24
Accessing Office 365 email on a mobile device
How to tell if an email is legitimate or spam/phishing
What to do if you receive an NDR bounce-back email (Non delivery report)
How to share your calendar in Outlook and Office 365 Webmail
How to access your office 365 email
See all 24 articles
OneDrive
1
OneDrive and SharePoint Sync - Invalid file names or types
SharePoint
6
Getting started with SharePoint Online
Map SharePoint Online document libraries in Windows.
Customising SharePoint Online modern sites theme and colours
SharePoint Online Guest access
Editing Folder/File Access on SharePoint Online
See all 6 articles
Planner
1
Microsoft Planner - getting started
Teams
5
Microsoft Teams getting started
Installing Teams
How to create new teams & channels.
Archiving and Restoring Teams
Recover a deleted channel or team.
General
8
Easily uninstall all Office Apps from a computer
Find out what's new
Download Office 365 software
Installing Visio / Project for Office 365.
New system requirements from autumn 2020
See all 8 articles
Security
7
I've forgotten my password
Two Factor Authentication
How to change your office 365 password
Intune (MDM) Device Management
Enrol your Windows or Apple Mac device into Intune
See all 7 articles
Windows
General
5
Check your Windows or Apple Mac version
How to change default programs in Windows 10/8
Our recommended minimum computer specification (Windows)
Change default PDF viewer on windows
Windows 10 - Microphone not working on Zoom or Team meeting
Security
2
Enabling Bitlocker in Windows
ESET Antivirus Installation
Hosting
Windows Server
4
I deleted a file/folder on my remote desktop shared drive?
Poor performance on my Windows remote desktop server (RDSH)
Troubleshooting common issues on the remote desktop
Black boxes/ bars when using remote desktop
Linux server
1
How to access the Forge control panel
Security
1
Remote Desktop two factor authentication
Dynamics CRM
Getting started
4
How to Setup Email Signatures in CRM
App for Outlook User Guide
Create and Share Personal Views
Using advanced find
Internet
Troubleshooting
2
Internet connection issues
How to Release & Renew your IP
Apple Mac
Remote Desktop
1
Connecting to Windows Remote Desktops on Apple Macs
General
1
Office apps keep prompting for credentials - Mac
Websites
General
5
Logging in to cpanel
FTP access
Configuring Filezilla for FTP access
Updating Hosts file
Enable Flash plugin in Chrome
Mobile Devices
Remote Desktop (Mobile App)
1
Setting up the remote desktop App on your IOS or Android Device
Remote Desktop
Windows Virtual Desktop
1
Connecting to Windows Virtual Desktop
Help Desk Software
by Freshdesk