Filezilla is our recommended FTP client, it's free on Mac and Windows and can be downloaded from the Filezilla website. Once installed on your computer follow the instructions to setup access to your SpiderGroup hosted cpanel site.

• Select File then 'Site Manager'
• Choose 'New site'
• Choose a name for you site
• Enter the following details on the general tab:
  • Host: ftp.yourdomain.co.uk
  • Protocol: FTP - File Transfer Protocol
  • Encryption: Use Explicit FTP over TLS if available
  • Logon Type: Normal
  • User: Your username
  • Password: Your password

• Click 'Connect'

If you don't know your username and/or password you'll need to get in touch with us via email (we can't provide passwords over the phone).