If you are having trouble with your internet connection, either because it is slow or offline completely then there are a few troubleshooting steps you can try...
- Locate your router and turn it off for 30 seconds, after 30 seconds turn it back on and wait 2-3 minutes for the connection to re-establish
- Check if anyone is doing something which will affect performance - such as downloading large files like movies
- If you're connected via wifi try using a wired connection if possible to see if this helps
- Call your internet connection provider and discuss the issues, they may be able to test the line
- Ensure your router is well positioned, any of the following can affect performance
- Near other appliances which cause interference such as Microwaves
- Under, on top of or near other equipment - this can cause the router to overheat, ensure all vents on your router are clear and do not place it near other hot equipment
- Under desks, in cupboards, in metal cabinets etc - these can all cause performance issues with your wifi