The SpiderGroup Support desk is open Monday to Friday 8am to 5.30pm. You can contact us by any of the following methods...


  1. Open a ticket: Use this portal to open a ticket with the Support Desk
  2. Live chat: Use the chat button on the bottom right of this portal or our website to chat with a member of the team
  3. Email: support@spidergroup.co.uk
  4. Phone: 0117 9330573


Outside of our opening hours we have an on-call engineer, see our out of hours article for more information.