SpiderTech Support

Support Response times
When you create a ticket with us it is assigned to a 1st line technician and given a priority of 'Medium'. We aim to get back to you within 4 work...
Wed, 12 May, 2021 at 5:45 PM
Coronavirus (COVID 19)
We are taking the potential impact of Coronavirus (COVID 19) very seriously at SpiderGroup and appreciate any impact on the service we provide to you may im...
Mon, 16 Mar, 2020 at 2:50 PM
Opening hours
The SpiderGroup Support desk is open Monday to Friday 8am to 5.30pm. You can contact us by any of the following methods... Open a ticket: Use this port...
Tue, 28 Apr, 2020 at 12:19 PM
Out of hours support
Outside of our opening hours we have an on-call engineer available for urgent/business critical issues only. You can reach the on-call engineer by calli...
Mon, 10 Dec, 2018 at 1:49 PM
System Status
You can find the status of SpiderGroup's hosted cloud services here: http://status.cloudprime.co.uk/ Password: SpiderGroup1
Wed, 20 Nov, 2019 at 3:43 PM
Reset password for accounts on the VO domain
To reset your password, go the following address and enter your current login details: https://controlpanel.cloudprime.co.uk/SOCP Click on "My Acc...
Mon, 2 Nov, 2020 at 5:25 PM
Christmas 2019 support
SpiderGroup's SpiderTech support desk is open Monday to Friday 8.00-17.30 with the exception of bank holidays. Therefore we will not be open on the fol...
Wed, 20 Nov, 2019 at 3:46 PM
Huawei Phones causing Outlook to lose data
Huawei devices have very strict battery optimization and background process killing policies. Therefore, for Company Portal, Outlook and Authenticator apps ...
Tue, 29 Jun, 2021 at 9:56 AM
How to check your mobile phone OS version
Android The steps to find the current OS version vary by device. Below are general instructions that work for most Android devices. For detailed instructio...
Thu, 7 Jan, 2021 at 10:31 AM
How to find your MAC address
Windows 10    1. Open Settings.  2. Click on Network & Internet.  3. Click on Ethernet or Wi-Fi depending on your network connection.  4...
Tue, 14 Sep, 2021 at 2:29 PM