After you have been added to a shared mailbox, you will need to close and reopen Outlook.

As it can take some time for the shared mailbox to appear, you may have to wait a few minutes before closing and restarting Outlook.

If the shared mailbox does not appear automatically, you can choose to add it manually.

  1. Open Outlook
  2. Choose the File tab in the ribbon.
  3. Choose Account Settings, then select Account Settings from the menu.
  4. Select the Email tab.
  5. Make sure the correct account is highlighted, then click Change.
  6. Choose More Settings > Advanced > Add.
  7. Type the shared email address, such as
  8. Choose OK > OK.
  9. Choose Next > Finish > Close.